HBR Consulting LLC

  • Systems Engineer - SCCM

    Posted Date 2 weeks ago(10/31/2018 4:12 PM)
    Job ID
    2018-1271
    # of Openings
    1
    Location : Location
    US-NY-New York
    Practice Group
    IT Managed Services
  • Overview

    This position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage and change management support.

     

    We are looking for someone that has experience in application delivery using SCCM, desktop builds using task sequencing and knowledge of desktop applications to support lawyers (Windows 10, Office 2016, legal tools such as Workshare). 

    Responsibilities

    • Develops and leads large multifunctional system activities.
    • Solves complex technical problems.
    • Writes complex structure and serves as a senior source of expertise.
    • The position also may provide sizing or budget recommendations to management team.
    • This role also provides prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • The Systems Engineer provides assistance and input to management.
    • Diagnose complex system problems using dumps, traces, or other diagnostics aids.
    • Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
    • Script and automate processes where needed.
    • Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.
    • Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
    • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
    • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
    • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
    • Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
    • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
      Proper creation, execution, documentation, and closure of tasks, changes, and requests.
    • Additional duties as assigned.
    • The person will also be part of an on call rotation for after hours emergencies.

    Qualifications

    • Bachelor’s degree or equivalent work experience is required. 
    • 5+ years of experience supporting enterprise systems.
    • Thorough understanding of all system components and of program products assigned to support.
    • Knowledge of system parameters to control, configure and install various systems.
    • Experience/Understanding of SMS/SCCM application packaging and software update deployment
    • Experience/Understanding of PowerShell scripting
    • Experience/Understanding of Group Policy
    • Knowledge of Microsoft Windows workstations, including Windows 7, 10, or 2016 (Citrix)
    • Knowledge of Microsoft SCCM, including role-based administration, monitoring of site health, building or capturing Windows images, and task sequencing
    • Knowledge of mass changes of Windows workstation through SCCM or other technologies
    • Experience with Dell/Microsoft hardware

    Additional Qualifications: 

    • Experience with deploying, configuring, and managing enterprise configuration and application management solutions using Microsoft SCCM 
    • Experience with developing deployment, configuration, and reporting solutions using Microsoft PowerShell 
    • In-depth knowledge of software installation aids.
    • Ability to navigate change management.
    • Strong communication skills.
    • #LI-DS1

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