HBR Consulting, LLC is seeking a Helpdesk Tier 2 Support Specialist. Specifically, we are seeking a pro-active, technology focused, customer service oriented professional to support our law firm client based out of Phoenix or Scottsdale, AZ.
As a Helpdesk Tier 2 Support Specialist, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, and personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it. Additional responsibilities are provided below, but not limited to: