HBR Consulting LLC

  • Helpdesk Tier 2 Support Specialist

    Posted Date 3 months ago(8/28/2018 12:44 PM)
    Job ID
    # of Openings
    Location : Location
    Practice Group
    IT Managed Services
  • Overview

    HBR Consulting, LLC is seeking a Helpdesk Tier 2 Support Specialist. Specifically, we are seeking a pro-active, technology focused, customer service oriented professional to support our law firm client based out of Phoenix or Scottsdale, AZ. 


    As a Helpdesk Tier 2 Support Specialist, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, and personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it. Additional responsibilities are provided below, but not limited to:


    • Provide quality technical service to end users via deskside, phone, and email support.
    • Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.
    • Evaluate, deploy, and support all desktop applications and develop seamless integrations among desktop applications.
    • Perform routine software updates to enhance functionalities and security. Troubleshoot and resolve escalated desktop application and OS issues.
    • Create custom group policies for workstations.
    • Assist in maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades.
    • Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems and mobile devices, and application software.
    • Perform desktop rollouts and data migrations.
    • Monitor office network and internet connectivity to ensure all network environments are operational.
    • Assist in maintenance of network/server equipment and network security.
    • Carry out other IT duties, including reporting and documentation.
    • Perform new hire and day-to-day IT user training as needed.
    • Additional responsibilities as needed.


    • Bachelor’s or Associate's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
    • Minimum of 4 + years of desktop support, application support, and supporting operating systems in a Microsoft Windows enterprise environment.
    • Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.
    • Experience with Virtual Desktop Infrastructure and VMWare a plus.
    • Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies.
    • Previous experience working in a law firm environment a plus.
    • Experience in legal specific applications a plus – Document Management, document creation, forms/templates, etc.
    • Previous experience with IT user training preferred.
    • #LI-DS1


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