HBR Consulting LLC

  • Global Operations Engineer

    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1231
    # of Openings
    1
    Location : Location
    US-OH-Dayton
    Practice Group
    Managed Technology Services
  • Overview

    The Global Operations Engineer is responsible for ensuring expert level, customer facing, operational support for HBR Managed Services clients and internal support systems.

    Responsibilities

    • Production systems- monitoring, support, triage, troubleshooting and restoration of infrastructure components, systems, and applications included (but not limited to):
      • Network: Routers/ Switches/ Firewalls/ Load balancers/ Circuits
      • System: Virtual/ Physical servers/Storage
      • Applications: Exchange/ O365/ DM/ Websites/ Intranet/ Etc.
      • Carrier and vendor management escalation, interface, and support.
    • Process creation and improvement - Contributes to the continuous refinement and improvement of processes that are critical to detecting system issues, providing support, and ensuring high levels of uptime.
    • Ticket and queue processing of workloads utilizing service now.
    • Reporting of key metrics around health/uptime. Engaging Analytics team as needed.
    • On call responsibilities
    • Additional duties as assigned.

    Qualifications

    • Bachelor’s degree in computer science, engineering or related field or equivalent work experience.
    • 3-5 years of experience in customer facing IT systems and infrastructure support.
    • Understanding of operating systems (emphasis on Microsoft), applications, all characteristics/features of hardware being used, and system performance principles.
    • Ability to debug system problems and develop online procedures for execution of commonly used processes.
    • Thorough understanding of all system components and associated software products.  Familiarity with equipment hardware from HP, Dell, Nutanix, Arista, EMC, Netapp, Juniper, Citrix, APC, Solarwinds, Tanium, IBM, Cisco, and related; Ability to learn additional technologies as needed.
    • Technical flexibility and versatility to effectively configure, install, upgrade, and troubleshoot various systems
    • Strong customer facing and team communications skills
    • Ability to work well in a diverse geographically dispersed team environment.
    • Ability to perform repetitive tasks that require standing, stooping, bending, working overhead, under the floor, and lifting up to 50 pounds.
    • Must be self-motivated, and dependable. This is a mission critical position required to be on site during flexible hours


     

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