Applications: Exchange/ O365/ DM/ Websites/ Intranet/ Etc.
Carrier and vendor management escalation, interface, and support.
Process creation and improvement - Contributes to the continuous refinement and improvement of processes that are critical to detecting system issues, providing support, and ensuring high levels of uptime.
Ticket and queue processing of workloads utilizing service now.
Reporting of key metrics around health/uptime. Engaging Analytics team as needed.
On call responsibilities
Additional duties as assigned.
Bachelor’s degree in computer science, engineering or related field or equivalent work experience.
3-5 years of experience in customer facing IT systems and infrastructure support.
Understanding of operating systems (emphasis on Microsoft), applications, all characteristics/features of hardware being used, and system performance principles.
Ability to debug system problems and develop online procedures for execution of commonly used processes.
Thorough understanding of all system components and associated software products. Familiarity with equipment hardware from HP, Dell, Nutanix, Arista, EMC, Netapp, Juniper, Citrix, APC, Solarwinds, Tanium, IBM, Cisco, and related; Ability to learn additional technologies as needed.
Technical flexibility and versatility to effectively configure, install, upgrade, and troubleshoot various systems
Strong customer facing and team communications skills
Ability to work well in a diverse geographically dispersed team environment.
Ability to perform repetitive tasks that require standing, stooping, bending, working overhead, under the floor, and lifting up to 50 pounds.
Must be self-motivated, and dependable. This is a mission critical position required to be on site during flexible hours