HBR Consulting LLC

  • Global Operations Engineer

    Posted Date 3 months ago(8/17/2018 10:10 AM)
    Job ID
    # of Openings
    Location : Location
    Practice Group
    Managed Technology Services
  • Overview

    The Global Operations Engineer is responsible for ensuring expert level, customer facing, operational support for HBR Managed Services clients and internal support systems.


    • Production systems- monitoring, support, triage, troubleshooting and restoration of infrastructure components, systems, and applications included (but not limited to):
      • Network: Routers/ Switches/ Firewalls/ Load balancers/ Circuits
      • System: Virtual/ Physical servers/Storage
      • Applications: Exchange/ O365/ DM/ Websites/ Intranet/ Etc.
      • Carrier and vendor management escalation, interface, and support.
    • Process creation and improvement - Contributes to the continuous refinement and improvement of processes that are critical to detecting system issues, providing support, and ensuring high levels of uptime.
    • Ticket and queue processing of workloads utilizing service now.
    • Reporting of key metrics around health/uptime. Engaging Analytics team as needed.
    • On call responsibilities
    • Additional duties as assigned.


    • Bachelor’s degree in computer science, engineering or related field or equivalent work experience.
    • 3-5 years of experience in customer facing IT systems and infrastructure support.
    • Understanding of operating systems (emphasis on Microsoft), applications, all characteristics/features of hardware being used, and system performance principles.
    • Ability to debug system problems and develop online procedures for execution of commonly used processes.
    • Thorough understanding of all system components and associated software products.  Familiarity with equipment hardware from HP, Dell, Nutanix, Arista, EMC, Netapp, Juniper, Citrix, APC, Solarwinds, Tanium, IBM, Cisco, and related; Ability to learn additional technologies as needed.
    • Technical flexibility and versatility to effectively configure, install, upgrade, and troubleshoot various systems
    • Strong customer facing and team communications skills
    • Ability to work well in a diverse geographically dispersed team environment.
    • Ability to perform repetitive tasks that require standing, stooping, bending, working overhead, under the floor, and lifting up to 50 pounds.
    • Must be self-motivated, and dependable. This is a mission critical position required to be on site during flexible hours



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed