HBR Consulting LLC

  • Systems Engineer - SCCM

    Posted Date 3 weeks ago(7/2/2018 10:32 AM)
    Job ID
    2018-1213
    # of Openings
    1
    Location : Location
    US-NY-New York
    Practice Group
    Managed Technology Services
  • Overview

    This position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage and change management support.

     

    Responsibilities

    • Develops and leads large multifunctional system activities.
    • Solves complex technical problems.
    • Writes complex structure and serves as a senior source of expertise.
    • The position also may provide sizing or budget recommendations to management team.
    • This role also provides prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • The Systems Engineer provides assistance and input to management.
    • Diagnose complex system problems using dumps, traces, or other diagnostics aids.
    • Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
    • Script and automate processes where needed.
    • Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.
    • Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
    • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
    • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
    • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
    • Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
    • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
    • Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
    • Proper creation, execution, documentation, and closure of tasks, changes, and requests.
    • Additional duties as assigned.
    • The person will also be part of an on call rotation for after hours emergencies.

    Qualifications

    • Bachelor’s degree or equivalent work experience is required. 
    • 5+ years of experience supporting enterprise systems.
    • Thorough understanding of all system components and of program products assigned to support.
    • Knowledge of system parameters to control, configure and install various systems.
    • Experience/Understanding of SMS/SCCM application packaging and software update deployment
    • Experience/Understanding of PowerShell scripting
    • Experience/Understanding of Group Policy
    • Knowledge of Microsoft Windows workstations, including Windows 7, 10, or 2016 (Citrix)
    • Knowledge of Microsoft SCCM, including role-based administration, monitoring of site health, building or capturing Windows images, and task sequencing
    • Knowledge of mass changes of Windows workstation through SCCM or other technologies
    • Experience with Dell/Microsoft hardware

    Additional Qualifications: 

    • Experience with deploying, configuring, and managing enterprise configuration and application management solutions using Microsoft SCCM 
    • Experience with developing deployment, configuration, and reporting solutions using Microsoft PowerShell 
    • In-depth knowledge of software installation aids.
    • Ability to navigate change management.
    • Strong communication skills.

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